ORGANIZATIONAL QUALITY IMPROVEMENT (QI) PLAN, PART I Research Proposal

ORGANIZATIONAL QUALITY IMPROVEMENT (QI) PLAN, PART I - Research Proposal Example This paper will specify the hospital’s vision-mission statements, its services and facilities available, the goal of the quality improvement plan, roles of consumers, and the quality indicators available for them. VA Medical Center Vision-Mission According to the Veterans Health Administration, the mission of any VA medical centers is to provide the best quality of medical care to the American veterans. Their vision is carried out through a patient-centered care administered by the teams, wherein the patients in the VA Montgomery are assured that â€Å"every single one gets the best care anywhere† (â€Å"V.A. Healthcare,† 2011) and for evidence-based services suitable for the patient’s medical needs. Accurate medical assessment is what the medical center targets to achieve at any time, in any patient such that they would be given appropriate care and medication. Services Offered and Facilities Available The G.V. (Sonny) Montgomery VA Medical Center provide s major medical services for its patients which include â€Å"primary, second and tertiary medical, neurological and mental health inpatient care† (U.S. Department, 2010a). ... Department, 2010b). Goal of the Quality Improvement Plan This improvement plan shall address the challenges of this medical center in the past few years to further uplift its responsibility of providing the best medical care for the patients. Through this two-part plan, this paper aims to have quality services, assurance of safety, accurate medical delivery, knowledgeable line of staff, decrease of infection rate, increase of patient recovery, and continuous medical service for outpatients. Roles of Consumers in Quality Improvement The consumers specified in this plan do not only refer to the patients or the ones having the direct experience of hospital service, but this also looks at the importance a community-wide involvement. Families and persons with direct personal relationships with the patients particularly have roles in the fulfillment of this plan. For example, last year’s controversy about the hospital’s sanitation procedures for all its equipments was questio ned by U.S. Office of Special Counsel (â€Å"Mississippi VA,† 2010) could be negated or proved by the customers through the record of their personal experiences and certain evidences on how they perceive the medical center in its sanitation. External Quality Indicators for Consumers The medical center has provided several quality indicators available to consumers so that they would be able to have a personal assessment on the kind of service quality they are receiving while in the hospital vicinity or the quality of medical attention, in the cases of outpatients. Consumers can contact VHA via anonymous hotline, email, or direct contact with certain officers to