On-the-Job Training Essay

ASSESMENT OF THE PRACTICUM PROGRAM Its proven and intimately tried Experience is definitely the lift out teacher. There are countless things that Ive knowledgeable during my On-the-Job didactics at Best Western Premier F1 (Fort 1) Hotel in Bonifacio Global City, Taguig, Metro Manila. Being in a new and never-been-to environment was a big ch each(prenominal)enge to me. I exerted prominent effort to cope up with the means and manner of living of the new environment that Id indulged into.Associated essay Problems Encountered by HRM Students A.K. Kraipak CaseI did my best to blend in and went in with the flow of what the real valet is fling, the sheer pressure and always on the move, busy and fast-pacing world of the metro cities. With tall and grand infrastructure, busy multi-lane roads, huge crowd of people whom I passed-by now and then, and the hustle and bustle caused by the usual cacophony of the metro cities created non only by great number of vehicles still in worry ma nner by the muttering shouting people the digging and pound sign of the upgrading and growing enormous new structures made of cement and steel.At first, I was so scared and nervous but was very excited at the same time. While configuring and scrutinizing the entire vicinity of the area where I did my OJT, at some point I lost my sense of direction. It was nerve-wracking yet it was a funny d hale though. Good thing, later on I managed to find my way through any destination that I supposed to go to. I was able to meet many distinct individuals and gained many relevant insights almost the hotel industry, getting a profound job and a glimpse of how it actually looks like.That very moment, it came to my senses that I mustiness(prenominal) never waste the opportunity that I had, I must give my best and with all happen learn everything what I can learn about hospitality industry that will broaden and lard my knowledge and skills in my field of expertise and never confide myself w ith the hindrances in achieving my ultimate goals in life. For the very first time, I had experienced a real job interview with a real human beings Resource administrator in a real HR spot. Everything seemed so formal with air of professionalism in the atmosphere of the office.Every personnel were so prim and proper wearing their corporate suits and were very polite and amiable. Upon arriving a bit early of the plan interview, I waited for my name to be called by the executive secretary. When the interview had started, I tried my best to hide my nervousness. To my astonishment, the HR executive turned out to be very resistant and easy to talk with. He wasnt stern and strict as what I had expected in fact he religious serviceed me boost up my confidence that made me feel comfor board talking with him all throughout the interview.Everything went well, I was told to wait for an email and a text message for the confirmation and schedule of the penchant before I could start my tra ining in the hotel. I was informed that their hotel requires their On-the-Job Trainees to render not less than 500 hours and preferably at least 720 hours of training as imposed by the commission of the hotel and being very benevolent to the welfare of their OJT trainees, they allow students to have their practices on the desired departments they required to be assigned to.During our orientation, we were taught about the essential features and information of the hotel and its operate and standards. They taught us how to underwrite costumer and do function in accordance to the premiere standard of the hotel. I had my orientation together with some students from De la Salle of St. Benil, Pamantasan ng Pasig, and other famous schools in Manila, Pampanga and Batangas. I learned that level off if I came from a college in the province, it doesnt mean I cannot cope up with them, that they are much more equipped and skilled than me.I had prove to them that students from Saint Vincent s College possesses an edge in customer service and are much more energetic and we can compete with them in the field of hospitality industry as being taught and embedded to us by our skilled and competent instructors. I am blessed because all the personnel of the hotel were so class and generous to me during my training at Best Western F1 Hotel. They had taught me well and were very much willing to role all their insights about their job and about the natures of services in hospitality industry.As per assigned by the gentleman Resource Department, my first assigned pose was as an assistant of the Accounts Payable Manager in the account statement office of the hotel, where my toil involves with screening and handling incoming calls, attend to thickening that goes in the office, receiving and logging stilt received documents, checking and reviewing incoming receipts and invoices and summarizing them down in the excel table.Also attend to basic accounting surgical procedure a nd processes like checking salary distributions of casual and on-call employees, second review checking for billing statements and payables of the hotel and dissemination of checked and reviewed payable and reimbursement accounts of executive personnel. Making summary of cash disbursement of the hotel, checking purchase order invoices and filling them for preparation of payable checks to clients.Later on I realized that the office that I was assigned to is the Chairmans office, the owner of the hotel. In the office I learned to be very vigilant in my every action especially in handling payable accounts transaction for it involves huge sum of money. The executive employees were so kind and friendly despite of their high positions in the company. They crank jokes to break the silence in the office and they are generous adequate to share some snacks or food that they have even to me though I was just an OJT.I admire the executive bosses because though they have high positions they a re humble and down-to-earth, like the hotels General Manager, follow Control Manager, Credit Manager and especially the Resident Manager of the hotel who he, Himself wipes cutleries, fold table napkins and do table set-ups during busy hours in the function meanss. The next department that I was assigned to was in Housekeeping. Here, I learned a lot of things about means services and standards after my first assess as a public area attendant.I have encountered many distinctive types of guest and I was taught how to hide them well. Most of our guest staying in the hotel are foreigners, thats why I was told to pay attention carefully to each and every request of the guest especially to Koreans and other Asian guests because most of them dont know how to converse well in English. I was partnered to the hotels Room Attendant who hardened and taught me well everything that I wanted to know about being an excellent residekeeper and effective customer service.He showed me some trust y techniques in bed making and doing duvet in an easy and fast manner. He taught me ample of pass over folds and proper way of arranging amenities in a Premiere standard. He guided me in every entourage cleaning procedure and added some techniques how to effectively finish it quickly and splendidly. He also taught me all the amenities and facilities of each room types. He allows me to have my on hand experience throughout all procedure and guides me if Im having a hard time.Every time we are done with our room clean-up and make-up room requests, we proceed to the pantry to arrange the stocks and amenities in the trolley and the storage time waiting for new guest request and room services. I also assigned to the linen and laundry section of the house pass water department where I learned a lot about various laundry services and how to operate facilities and machineries. I was able to do laundry pick-up and delivery procedures, logging and incorporating each services we had rend ered and trusted enough to post it in using the Opera system in the computer.The staff treated me like Im one of them and they even trusted me with big tasks like when they assigned me to trade over the duty of the linen attendant who got sick and was absent that day. Since no one can switch over her for a while, they assigned me the duty to handle all linen and laundry responsibilities because they were confident that I am skilled enough to handle the task. I was also given a chance to be the housekeeping coordinator who attends to all calls for housekeeping intended for guest requests and room status reports and updates.I experienced turndown services and did rooms cleaning and services on my own without the aid of a Room Attendant during full house accommodation of the hotel and also assigned to mini-bar housekeeping attendant to check and replenish all amenities involve in the mini-bar and pantry areas. Finally, I was assigned to the Food and Beverage department. This time al l my skills and patience has been well tested. I experienced a lot of functions and events during banquet services.It was absolutely a tough task because it seems like we never run out of guests to attend with plus we need to serve them food precisely to the scheduled time and extra services upon requested. Mostly of the guests that we had were from huge and renounced companies like Proctor and Gamble, Mead Johnsons, Holcim, Unilever, and many more whom normally they brought with them guests celebrities like, Coco Martin, Tony Gonzaga, Bea Alonzo, John Estrada, Kathryn Bernardo, Lovie Poe etc during their held events at F1 hotel.Thats why we were instructed well by the supervisors to be extra careful in handling and attending guests especially the VIPs. I learned to do multi-tasking and was thought how to do different food station and table set-ups which varies depending upon the kind and theme of the event. Ive learned that you need to handle each and every costumer well with extra care. As we all know, costumer is the lifeblood to every business. It is a must to treat them well and provide their needs, wants and give them a whole service because the success of every business relies on them.Ive learned to put to every person or costumer that rises in the workplace, not every individual is alike so you must know how to handle each situation and adjust to their differences. Also, you need to be versatile, well rounded and able to work efficiently under pressure. In cheek of any problem, you need to act on it promptly. Being shy or sluggish has no room in this industry. You need to have focus, have a charge of mind and give your best on everything you do.Knowing your job and enjoying what youre doing also avails a lot for an effective performance in providing quality performance in costumer service, you need to smile, have a positive attitude, be patient and create reverberance with the every person that youre dealing with, especially the costumer. I also acquired from my On-the-Job training that for a person to be efficient and successful, you need to work hard, exert great effort, work well even under pressure, be flexible, learn from every mistake and correct them, never complain on task given to you, respect your co-workers, be humble and have your mind set on what youre doing.I very had a great experience with all the people around me during my practicum, especially the staffs. They taught me a lot and I really learned a lot from them. All of them are friendly and fun to work with. During the practicum they help us learn many thing and allows us to have a first-hand experience with dealing with costumer and if ever we commit mistake they are considerate enough to guide us in correcting them, tells us what to do to refrain from doing it again, teach what we can further do to improve our learning on different aspects in customer service and expound our newly acquired learning.First they let us observe what to do in different task and how they do it then assist us in performing it and finally let us do it in our own. I also experienced meeting different customer that come and go in the workplace most of them are kind, approachable and easy to deal with and there are also those who are very strict and rude but eventually Ive learned to handle and deal with them well, you just need to be patient with them, humble and please them with a great and satisfying service.One event that I cant really forget during my practicum was when I had successfully accomplished my task well, had pleased a bunch of costumer and they complimented on my service. They uttered that they are pleased with my performance and the solicitude complimented me and said that we were very well taught by our school where I came from because of the quality of good service, hard work and dedication that I showed them.It was really a great privilege to have heard such gratifying words from people that you had worked with. It was as if all my har d work and stress had paid off and I were further motivated to do better, show my best in everything that I do and prove that hotel and eatery management students of Saint Vincents College are skilled, knowledgeable and competent enough to compete with other colleges and universities offering the same field of study in terms of hotel and restaurant industry.Indeed, this practicum experience is really a great help to each every student that wishes to be in the Hospitality Industry for it will really allows student to be more skillful in doing different task in hotel, restaurants and other think framements in providing customer service. For those who will undergo the practicum program soon, they must be disciplined and must do their best in everything they do. They must be patient, must have perseverance, and must have a presence of mind and willing work without being told.They also need to know well what they are doing, focus, establish rapport with the people around them, be well rounded and ensure quality service to costumer. They must learn to adjust to every situation. And must be eager to learn new things that can help them in the near future because this is just a start and a taste of what the real world can be, where you will face real costumers and problems that you need to please and overcome.